Shipping

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Your order can be picked up at: Mystique India – 10634 – 82 (Whyte Ave) Edmonton , AB Canada Phone : (780) 628-5545 Open: 11 am – 8 pm (7 days a week) Let us know if this is how you wish to receive your order and we will contact you when it is ready for pick-up.
We are also at the St.Albert Farmer’s Market, Located on St. Anne and St. Thomas Streets, downtown St. Albert, in the heart of the Perron District. Every second weekend starting July 13 to the end of the season.
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[our_services image_url=”http://www.charlierabbit.com/wp-content/uploads/2013/04/Truck.png” title=”FREE LOCAL SHIPPING” ]
Edmonton Area (AB, Canada)
If you live with in the Edmonton (AB, Canada) and surrounding area (Spruce Grove, Stony Plain, St. Albert, Sherwood Park, Devon ad Leduc) we will ship your purchase directly to you. Please email us to inquire if direct shipping is included in your area.
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[our_services image_url=”http://www.charlierabbit.com/wp-content/uploads/2013/04/Money.png” title=”FLAT RATE SHIPPING” ]
We currently offer FLAT RATE shipping based on product sizes throughout Canada. We have a modified pricing for the Unites States.
This is based on Ground shipping and may be subject to restrictions to rural areas.
Flat Rates are:
In Canada $10 for Small, $15 for Medium, $20 for Large and $25 for Extra Large
In USA $10, plus a 20% handling fee.
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[our_services image_url=”http://www.charlierabbit.com/wp-content/uploads/2013/06/FreeTruck.png” title=”OVER $200 NATIONWIDE FREE SHIPPING” ]
For everyone within Canada and the USA, if you spend over $200, as our personal thanks to you, we will ship it to you FREE!
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[our_services image_url=”http://www.charlierabbit.com/wp-content/uploads/2013/04/Clock.png” title=”TIME FRAME” ]
Due to the custom handmade nature of our chalkboards, your chalkboard will take about 1-3 weeks to be completed. We often have pre-made chalkboards that are ready to go; if it matches your criteria we can have it ready for shipping within a few days.
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We currently accept payments via PayPal, credit card (through pay pal without having to have a PayPal account) & Direct Bank Transfer. If you are sending the payment via PayPal cheque (e-cheque), we will only ship the purchased items after the cheque clears (typically takes 3 to 5 business days).
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[bold_title]refunds and exchanges[/bold_title]

[featured_box title=”Satisfaction Guaranteed” background_url=”Background Image URL”]If for some reason you are not satisfied with the item you buy, please contact us and we will provide you a refund or store credit equal to the cost of the item. Please note that the credit will only be accepted after the original piece has been returned to our office; You are responsible for all additional shipping costs. The item must be returned within 7 days after you have received your purchase and must also be in its’ original condition. Exchanges that are returned in damaged condition will not be honored. If an item is damaged when it arrives to its destination, we will provide store credit equal to the value of the item once you provide a picture proving that the item was damaged during shipping. Sorry, we don’t provide refund for the shipping cost. If an item doesn’t arrive to its destination we can only offer a refund if you opt for a registered shipping option. Please note that before a refund is offered, we will need confirmation from the post office stating that the item was lost (the post office will conduct an investigation, typically 45 days after the item is shipped).[/featured_box]