Frequently Asked Questions

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[title_subtitle title=”Carrot Tips” title_color=”#7b6855″ title_size=”24″ subtitle=”Important, Please Read!” subtitle_color=”#958982″ subtitle_size=”18″]

Before you start prime your chalkboard

Priming a Chalkboard

Did you know you are supposed to ‘PRIME’ or ‘BREAK IN’ a chalkboard before using it? Often new chalkboards don’t work as well as you had hoped; to prime the new chalkboard, just follow these simple steps:

Step #1
Cover the surface with chalk

This may get Messy! Perhaps do it outside. First thing to do is cover the entire chalkboard surface with chalk; rubbing the side of the chalk and in all directions… left to right, top to bottom and criss cross.

Step #2
Rub in and wipe clean

Now that everything is all chalked up, grab a soft microfiber cloth then rub the chalk into the surface in circular motion. After this is done, wipe clean with the cloth until the chalk is all off .

Step #3
Have fun!

Now that the surface is primed you are free to unleash your carrotivity!
To cut down on dust when erasing, use a slightly damp microfiber cloth, and be sure the board is dry before drawing again.

What is the best type of chalk to use?

We recommend using Crayola Dustless Chalk.

The safest color of chalk to use is WHITE. With the colored chalk on our chalkboards, there runs a risk of “ghosting” when you rub the chalk off. This is due to the chalk pigment getting caught in the pours of the chalk paint. The more colorful the pigment, the more “ghosting” will occur.

Chalkboard clean-up

The best way to clean-up the chalk board is to use a micro-fiber cloth; this is much better then the chalk erasers of old.

A great tip to help with the dust is to slightly dampen the cloth. This not only will clean the chalkboard better, but also prevent dust from floating around, providing you a more dust-free environment.

NOTE: Be sure that the chalkboard is dry before you chalk it up again.

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What payment methods are available?

Through Paypal, CHARLIE RABBIT accepts Visa, Mastercard and American Express.

– The price for each product that you order is the price that appears on the website.
– Shipping and handling, as well as the applicable sales taxes, are additional.
– Charlie Rabbit reserves the right to modify product prices shown on the website, without notice, at any time.
– All prices are in Canadian funds.
– We accept payments made with Visa, MasterCard or Amercian Express at the moment of online purchases.

We currently accept payments via PayPal, credit card (through pay pal without having to have a PayPal account) & Direct Bank Transfer. If you are sending the payment via PayPal cheque (e-cheque), we will only ship the purchased items after the cheque clears (typically takes 3 to 5 business days).

What Shipping Methods Are Available?

We ship online orders to all addresses found in Canada and the United States. All packages are shipped by Canada Post.

Since we know that you are very eager to receive your merchandise, Charlie Rabbit is committed to shipping your package within 2 business days following the payment of your order.

Due to the custom nature of our products, variable packaging methods may be required for shipping. You can email us for estimate on the shipping cost based on your purchase criteria, location and delivery urgency. We will update you with the estimated shipping charges for your confirmation before we process your order.

How Long Will It Take To Get My Package

Once your package has left Charlie Rabbit, it is shipped by Canada Post. Canada Post delivery times vary according to the shipment destination. For deliveries using standard shipping, packages usually arrive within 2 and 7 business days for all addresses in Canada and between 6 and 12 business days for all addresses in the United States. For deliveries using express shipping, packages usually arrive within 1 and 2 business days for Canada ans 3 to 5 business days for the United States. All deliveries to international destinations are made by plane with a delay of 2 to 7 business days.

Do You Ship Internationally?

Currently we do not regularly ship to any country other than Canada and the USA.

However if you live outside those countries, contact us and we will be happy to help find a method for you to receive our product.

Do you have FREE local Shipping?

Yes we do! If you live within the Edmonton (AB, Canada) and surrounding area (Spruce Grove, Stony Plain, St. Albert, Sherwood Park, Devon or Leduc) we will ship your purchase directly to you. Please email us to inquire if direct shipping is included in your area.

Do you do Local Pick-Up?

Your order can be picked up at 43 Spruce Village Drive East, Spruce Grove, Alberta. Let us know if this is how you wish to receive your order and we will contact you when it is ready for pick-up.

How Can I Return A Product?

If for some reason you are not satisfied with the item you buy, please contact us and we will provide you a refund or store credit equal to the cost of the item. Please note that the credit will only be accepted after the original piece has been returned to our office; You are responsible for all additional shipping costs. The item must be returned within 7 days after you have received your purchase and must also be in its’ original condition. Exchanges that are returned in damaged condition will not be honored. If an item is damaged when it arrives to its destination, we will provide store credit equal to the value of the item once you provide a picture proving that the item was damaged during shipping. Sorry, we don’t provide refund for the shipping cost. If an item doesn’t arrive to its destination we can only offer a refund if you opt for a registered shipping option. Please note that before a refund is offered, we will need confirmation from the post office stating that the item was lost (the post office will conduct an investigation, typically 45 days after the item is shipped).

Do you offer FLAT RATE shipping?

We currently offer FLAT RATE shipping based on product sizes throughout Canada. We have a modified pricing for the Unites States.
This is based on Ground shipping and may be subject to restrictions to rural areas.
Flat Rates are:
In Canada & USA $15 for Small, $25 for Medium, $35 for Large and $40 for Extra Large

Do you Offer FREE Shipping?

For everyone within Canada and the USA, if you spend over $350, as our personal thanks to you, we will ship it to you FREE!

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Before you start prime your chalkboard

Did you know you are supposed to ‘PRIME’ or ‘BREAK IN’ a chalkboard before using it? Often new chalkboards don’t work as well as you had hoped; to prime the new chalkboard, just follow these simple steps:

Step #1 Cover the surface with chalk

Step #2 Rub in and wipe clean

Step #3 Have fun!

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Step #1
Cover the surface with chalk

Step #2
Rub in and wipe clean

Step #3
Have fun!